Skip to main content

All resident students should have reviewed the College’s various guides and policies.

Our policies, guides and forms can be viewed here.

The following are important documents for review:

Maintenance - Service and Requests

Telephone

Experiencing issues with your suite’s landline phone? No dial-tone, static on line, cross talk, damaged instrument

Dial x7777, and our Telecommunications Manager will resolve.

Voicemail Setup

Voicemail setup instructions can be found here. For additional assistance, dial x7777.

Cable

Having problems with your cable connection?

E-mail: helpdesk@ramapo.edu
(Please provide your name, telephone extension, Residence Hall number, and best time to be reached.)

Data / Network Connections

Having issues with your network connection? Common issues and resolutions can be found here.

Additional help may be found through the following resources:

Maintenance / Facilities

Need to request a repair?

Information about the Facilities service request system is available online, here.

Please reach out to your hall/area office if you would like to submit a work order. The office will ensure that the work order is logged appropriately.

Programming Your Cable TV

In order to receive all of the available channels, some TVs have settings in their menus that you must fiddle with. Here’s what to do:

  • Use your TV remote (A universal remote, usually will not work for this, and there is no way to proceed without your TV’s original remote.)
  • Access your TV Menu from either the front panel or the remote.
    • Every TV is different but look for a setting that says “TUNER” or “CHANNEL”
    • For some TVs, these options will open a second menu, but most have the choices right there. Either way, the “TUNER” or “CHANNEL” menu option will give you a number of choices. These choices will affect what your television will receive.
      • If your TV is set to “ANT”, or “ANTENNA” or “AIR”, you will only get the non-cable channels.
      • Set your TV to “CABLE”, “STD”, “STANDARD” or “AUTO” to get the full range of channels offered by our campus.
    • There are times when just setting the TV to “cable” is not enough.  You may need to run the “AUTO PROGRAM” in order to capture EVERY channel.  A good rule of thumb is to try tuning in to one of the higher channels to see if it comes through.  If it does, you have full access.  If not, then run the“AUTO PROGRAM” and try again.
    • While unlikely, we have also run across TV’s with a physical switch located on the TV near the connector labeled similarly, please make sure it is set for the cable setting.
  • If there is still a problem receiving cable, please send an e-mail to helpdesk@ramapo.edu: and within the message include your name, phone number, best time to contact you and best time to meet you in your room.
Recycling and Sustainability in the Residences

We are excited to provide the below information regarding Sustainability at Ramapo College:

Residence Life supports the College’s Mission to Sustainability.

On campus residents will receive messages at the beginning of each semester from their hall/area to let them know what the recycling pickup schedule will be for their suites.

For more detailed information about sustainability on campus, please visit the Ramapo Green Website.

Residence Computer Network (ResNet)

fingersonkeyboard

Computers and information technology have become an integral part of academic, administrative and residential life. Residential Networking (ResNET), along with ITS, are committed to providing network connections to our students.

Interested in learning more about networking support, and how connections work on campus? Please take a look at the ResNet and ITS websites.

ResNET  ITS