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As of June 15, 2019, we will begin using Web Help Desk for our work request system. We appreciate your patience during this transition period. Click the link below to be directed to the request page.
On Line Service Request COVID Supplies Ordering Process
You can submit a Web Help Desk ticket using any of the following methods:
Your profile includes contact information (such as email and phone number) and preferences. Edit your profile to add or update information.
The information in your profile will be used to contact you about requests. We recommend reviewing your profile before you create your first request.
The ticket History page displays a list of tickets that match the search criteria.
A blue dot next to the ticket indicates that the ticket was updated by our tech, and you have not viewed the new information.
You can add information to a ticket by adding or attaching files.
Web Help Desk can send emails when a change it made to your ticket. For example, if a tech needs additional information, the tech can add a note to describe the required information and Web Help Desk sends an email to request it. You can add a note to the ticket from the email.
If you no longer need the requested service, you can cancel the ticket.
The ticket status is changed to Canceled and the assigned tech is notified.
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