Q. How will I know that an ebill was generated?
A. An email will be sent to your Ramapo College email account when a new ebill has been generated.
Q. What is an ebill?
A. The ebill is a statement of your account, at a given point in time. Think of your ebill like a credit card bill – a statement at a given point in time.
Q. How do I know if the amount I owe is different than the ebill statement amount?
A. The actual amount you owe, the real time amount, is the amount called “Total Balance”, located at the top of the ebill page.
Q. How can the amount I owe be different than the amount on the ebill?
A. The ebill is your account statement at a point in time. Any payments or charges incurred, since the ebill statement was generated, will cause the amount you owe to be different than the amount on the statement.
Q. Where do I see activity since my bill was produced?
A. From the ebill page, click on the blue link “activity since your last statement”.
Q. Can I give my parent access to view my ebill?
A. Yes. Click on the Authorized Users tab, located at the top of the page. Enter the email address of the user you are authorizing access to your account.
Q. I have set up an authorized user, but I only want them to make payments. I do not want the user to see my ebill or payment history. How do I do this?
A. When adding an authorized user, you have the ability to define the amount of access that user will have, regarding your account. There are two radio buttons that define the type of access, View billing statement and View payment history. If you only want your authorized user to make payments, select the ‘No’ radio button for the View billing statement and View payment history radio buttons.
Q. How does an authorized user get to my account?
A. The authorized user will be emailed a link that will bring them to Ramapo College Student Account Suite. The email will provide a user name as well as a password.
Q. How do I remove an authorized user?
A. Go to the listing of authorized users. Click on the action to delete a user.
Q. How do I view an old bill?
A. Locate the “View Statement” field and use the drop down box to select a prior ebill. Then click on the Go button.
Q. When I view Recent Account Activity, I don’t see all payments on my account. Why?
A. The “Recent Account Activity” link only shows the payments and credits that have occurred since your last bill was produced.
Q. How do I print my ebill, without all the other data?
A. Click on the link “Print This Statement” to get the ebill in a window by itself.
Q. When I view an old bill, why doesn’t the “Statement Amount” in the top of the page change to the amount of the statement I am viewing?
A. The statement amount in the top of the page is the amount of the latest ebill that was produced.