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Current Telecomm Status

All system are operational.


Phone System changes as of 3/16/20

All of the old Fujitsu phones no longer work. Once we are cleared to be back on campus, members of ITS will be around to remove them from your offices as well as verify that the new Cisco phones work properly. All of the Avaya phones still work the same as they did before. We will work on moving over the Avaya users in stages; not ALL of the Avaya phones will be disconnected at once.

Call Forwarding

If you have an urgent need to have your calls forwarded while you are working off campus, please open a ticket at http://helpdesk.ramapo.edu, assigning ‘request type’ to telecomm and provide your extension and the number you want it forwarded to. If you can’t access the site to enter a ticket, you may send a request to helpdesk@ramapo.edu with the subject “Call Forwarding’.

Voicemail

For Cisco users: If you haven’t set up your mailboxes yet, feel free to do so. You can do this remotely by dialing 201-684-7500, press * when the greeting starts, enter your extension as the ID followed by # and then 0000 as the pin followed by #. The system will prompt you through the set up process. Please take your time and follow the prompts carefully.

For Avaya users: Remote voicemail access is now a little different. To access your messages from off-campus, you MUST dial your extension (201-684-xxxx) instead of 201-684-7500. Once you begin to hear your personal greeting, press * #. When prompted, enter your extension as the mailbox number and then your security code. When on campus, you will access your messages as you did before; that process hasn’t changed.

Jabber (Cisco users only)

Jabber is a downloadable program that we can now use to make and receive calls from our primary extensions without the need for desk phones. You can install this on your smartphone or tablet. If you want to install it on your smartphone or tablet, simply go to your app store, locate Cisco Jabber and install it. Once it opens, you will need to login using your Ramapo email address and password. Once you’ve successfully logged in, you will see a few options on the bottom of the screen; Contacts, Chats, Calls, Meetings, Voicemail. Contacts is where you can find and add people, Chats is a messaging app, Calls is where you can make outbound calls, Meetings will show whatever meetings you are involved with and Voicemail allows you to receive new voicemail messages as well as view any saved messages. It’s a very handy program especially when you are working remotely (it is also a good way to receive calls without using call forwarding). In order to receive calls, the app MUST be open. This program is connected to your extension and NOT your cellphone number. Please note that Jabber only works with your primary extension. If you have other lines that appear on your work phone, they will not appear in the app. Also note that when making an outbound call, you must dial 9-1 and the full number or it won’t go through. It works the same as if you were making the call from your desk phone. If you want Jabber on your PC or laptop, it will have to wait until we are back on campus.

About Telecomm

The Telecommunications Department maintains and supports all of the telephony systems on campus.  This includes telephones, voicemail and faxing services.  On this website, you will find a few items of interest that will help you navigate these services.  If you have any questions or concerns about anything Telecomm related, please feel free to contact us.  If you have a specific problem that needs to be addressed, please contact the ITS Helpdesk at x7777 or email them at helpdesk@ramapo.edu.  Please give them your name, contact information, building and room number and specific details regarding the problem you’re having.  The more detail you can give, the easier it will be to resolve the problem effectively.

If you are a student and you have a problem within your room, please note that ITS would be the department to contact if you have an issue regarding telephone, internet or TV services.  All other repair requests will need to be entered through this Facilities website https://www.ramapo.edu/facilities/service-request/.  If you try to enter a work order with Facilities for a Telecomm or ITS related issue, it will be denied.  If you are uncertain about which department you should contact, ask your RA or other Residence Life member and they should be able to point you in the right direction.

Contact Information

Jefferson Sampson
Director of Infrastructure
E-mail: jsampson@ramapo.edu
Phone: (201) 684-7402
Office: E-1151

Therese Biagi
Telephone Systems Installer / Repairer
E-mail: tbiagi@ramapo.edu
Phone: (201) 684-6832
Office: E-107B

Christopher Rickley
Telecom Service Technologies / Technology Assistant
E-mail: crickley@ramapo.edu
Phone: (201) 684-6859
Office: E-107A