All offices have new Cisco phones using a new voicemail system.
Click the ‘user guide and document’ link under Telecomm for information on your new Cisco phone. A brief description provided to help you determine which model you have.
Off-Campus Setup Instructions:
Please dial the campus main number 201-684-7500. Press * when the greeting starts. Enter your extension as the ID followed by # and then 0000 as the ‘temporary’ pin followed by #. The system will prompt you through the set up process. Please take your time and follow the prompts carefully.
On-Campus Setup Instructions:
From your desk phone, dial 7500. When asked for your pin number, enter the ‘temporary’ pin of 0000 followed by the # sign. The system will prompt you through the setup process. Please take your time and follow the prompts carefully.
Click the ‘voicemail’ link under Telecomm for additional voicemail features.
Jabber is a downloadable program that we can now use to make and receive calls from your primary extension without the need for desk phones. You can install this on your smartphone, tablet, PC or laptop. If you want to install it on your smartphone or tablet, simply go to your app store, locate Cisco Jabber and install it. Once it opens, you will need to login using your Ramapo email address and password. Once you’ve successfully logged in, you will see a few options on the bottom of the screen; Contacts, Chats, Calls, Meetings, Voicemail. Contacts is where you can find and add people, Chats is a messaging app, Calls is where you can make outbound calls, Meetings will show whatever meetings you are involved with and Voicemail allows you to receive new voicemail messages as well as view any saved messages. It’s a very handy program especially when you are working remotely (it is also a good way to receive calls without using call forwarding). In order to receive calls, the app MUST be open. This program is connected to your extension and NOT your cellphone number. Please note that Jabber only works with your primary extension. If you have other lines that appear on your work phone, they will not appear in the app. Please note that when making an outbound call, you must dial 9-1 and the full number or it won’t go through. It works the same as if you were making the call from your desk phone. If you want Jabber on your PC or laptop, click on the ‘Downloads’ link under ‘Telecomm’ and download the proper version; either Windows or Mac. The PC or laptop Jabber application is preferred if you have multiple lines on your phone that you cover.
If you require support with this or anything Jabber related, please contact the ITS Helpdesk at email@example.com or by calling 201-684-7777.