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Where can I find information regarding my new office phone, Jabber or voicemail?

First look on our Telecomm website https://www.ramapo.edu/its/telecomm/

If you can’t find what you are looking for, please email your question to telecomm@ramapo.edu and someone will get back to you.

How do I download/use Jabber?

Read through the Jabber section on our website https://www.ramapo.edu/its/telecomm/ for some basic information. If you can’t find what you are looking for, please email your question to telecomm@ramapo.edu and someone will get back to you.

Why can’t I access my voicemail?

The phone and voicemail systems have been upgraded and you have to set up your mailbox again. Therefore your old passcode will not work. Try using the default passcode 0000. If you are locked out, email Telecomm telecomm@ramapo.edu and ask for a pin reset. You will then be given instructions how to proceed. Instructions are also noted on our website https://www.ramapo.edu/its/telecomm/.

I know how to access Jabber but now I’m getting errors and can’t log in. What do I do?

At the login screen you will see a link to ‘Reset Jabber’. Click on it and click ‘Reset’ on the notification that pops up. You will lose all chat messages and your call history however your contacts and voicemails will remain. Sign back into Jabber using your full Ramapo credentials. This should clear out any errors you may have witnessed. If you are still encountering problems, please email us at telecomm@ramapo.edu with the specific error message so we can assist you.

Is there a user guide for my new phone?

There are links to your model phone on our website: https://www.ramapo.edu/its/telecomm/user-guides-documents/ If you have a phone with no buttons on either side of the display, you have a 3905 model. If you have two buttons on either side of the display, you have a 7841 model. If you have five buttons on either side of the display, you have an 8811 model. Click on the link for your model. If you cannot find what you are looking for, please email us at telecomm@ramapo.edu.

I have no dial tone when I pick up the handset and my screen is blank. What do I do?

Please email us at telecomm@ramapo.edu.

I have no dial tone when I pick up the handset but my screen seems to be working. What do I do?

Flip the phone over. There should be two cables plugged in. Unplug the cable on the left and the phone should turn off. Wait a few seconds and plug it back in. When the phone reboots, the service should return. If it still doesn’t work, please email us at telecomm@ramapo.edu so we can look into it further.

Why am I getting emails regarding my voicemail quota?

This is because you have too many voicemails in your mailbox. There is a limited amount of storage available per mailbox and the messages must be deleted on a regular basis. Once you delete the messages, they will clear out after a few days and your quota will reset. If you have any other questions regarding this, please email us at telecomm@ramapo.edu.