The existing phone system is based on outdated, on-premises Cisco hardware that is no longer supported. By transitioning to GoTo Connect, Ramapo will benefit from the scalability and flexibility offered by a modern, cloud-based solution.

GoTo Connect is a cloud-based phone and communication system that allows users to make calls and collaborate from virtually anywhere.

• All-in-One Communication: Combines phone calls, voicemail, and messaging in one easy-to-use platform.
• Remote Flexibility: Enables faculty and staff to stay connected whether they’re in the office, at home, or on the go.
• Cost-Effective: Minimizes the need for physical desk phones across campus, helping to lower costs and reduce electronic waste in support of Ramapo’s sustainability initiatives.

On GoTo Connect, you do not need to dial 9-1 and then the phone number when calling an external our outside phone number.  Simply dial the full 10-digit phone number.

Yes.

1.  Sign in to the GoTo desktop or web app.
2.  Click your profile icon in the top right corner.
3.  Select Settings.
4.  Under the General section, find the App launch option.
5.  Select the setting Launch in background.

Yes, you can sign into your computer and phone using the GoTo Connect application or web application.

Yes, please follow the instructions here.

Yes, please follow the instructions here.

Yes, the GoTo app is supported on iPhone and Android.  Search your app store, for GoTo, and download/install it.

The decision to utilize the GoTo Connect app on a personal device is at the discretion of the individual, in consultation with their manager and should be made in accordance with the recommended security best practices.  Please note the Information Technology Services Division is not involved in this decision-making process.

Yes, please follow the instructions here.

No, International calls are not currently permitted by Ramapo College.

If there is special circumstances, please open a ticket with the ITS helpdesk; helpdesk@ramapo.edu

If you plan to use the softphone on your computer and don’t have a desk phone, you’re eligible to receive a wired headset. You can pick up the headset at The Learning Commons: Room 406, Monday – Friday 8:30am – 4:30pm.  The standard headset connects directly to your computer by a wired USB connection.

No, it is optional but encouraged if you require privacy.

Yes, most wireless headsets or speakerphones will work.  However, ITS can only verify certain models that are compatible with GoTo Connect.

For individuals who wish to use a wireless headset or a speaker phone , the following models are supported:

• Wireless Headset: Poly Voyager 4310
• Speaker Phone: Jabra 7410

Please make arrangements with your department head to purchase these.  ITS will not provide these.

No.  Headsets are primarily for soft phone users only.

No, voicemail messages from the old system will not be migrated to GoTo Connect.

Yes, new voicemail greeting will need to be setup.  Instructions are located here.

You can use one of the following methods if you’re on campus:

• From your desk phone, press the voicemail button and follow the prompts.
• From your desk phone, dial *99 and follow the prompts.
• From your softphone app, navigate to the Voicemail tab.

You can use one of the following methods if you’re off campus:

• From your softphone app, navigate to the Voicemail tab.
• Dial your phone number and after the greeting starts, press * and then follow the prompts.

1.  Sign in to the GoTo desktop or web app.
2.  Click your profile icon in the top right corner.
3.  Select Settings.
4.  Under the Capabilities section, select Voicemail.
5.  Under the Notifications section, enable the Voicemail-to-email option.
6. Type in your email address into the Email address field.
7. Under the Voicemail box section, enable the Voicemail transcription.