{"id":3296,"date":"2022-01-06T13:25:52","date_gmt":"2022-01-06T18:25:52","guid":{"rendered":"https:\/\/www.ramapo.edu\/magazine\/?p=3296"},"modified":"2023-02-22T14:47:50","modified_gmt":"2023-02-22T19:47:50","slug":"alumnus-jim-kleins-career-has-been-a-sweet-success","status":"publish","type":"post","link":"https:\/\/www.ramapo.edu\/magazine\/winter2022\/alumnus-jim-kleins-career-has-been-a-sweet-success\/","title":{"rendered":"Alumnus Jim Klein\u2019s Career Has Been a Sweet Success"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Menu Bar” _builder_version=”4.16″ _module_preset=”default” background_color=”#F7F7F5″ custom_padding=”0px||0px||false|false” sticky_position=”top” motion_trigger_start=”top” saved_tabs=”all” collapsed=”on” global_colors_info=”{}” background__sticky_enabled=”on|sticky” background_color__sticky=”#F3F3F1″ background_enable_color__sticky=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”2560px” custom_padding=”1.25vw||1.25vw||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_menu menu_id=”93″ menu_style=”centered” active_link_color=”#313436″ dropdown_menu_bg_color=”#cba052″ dropdown_menu_line_color=”#d7d2cb” dropdown_menu_text_color=”#313436″ dropdown_menu_active_link_color=”#313436″ mobile_menu_bg_color=”#ffffff” mobile_menu_text_color=”#2f2f2f” menu_icon_color=”#25282a” mobile_menu_bg_color_tablet=”#ffffff” mobile_menu_bg_color_phone=”#ffffff” mobile_menu_bg_color_last_edited=”on|desktop” _builder_version=”4.16″ _module_preset=”default” menu_font=”Oswald|500||on|||||” menu_text_color=”#313436″ menu_font_size=”1.3em” background_enable_color=”off” background_layout=”dark” menu_font_size_tablet=”2vw” menu_font_size_phone=”3vw” menu_font_size_last_edited=”on|phone” global_colors_info=”{}” mobile_menu_bg_color__sticky_enabled=”on|sticky” menu_text_color__hover_enabled=”on|desktop” menu_text_color__hover=”#711421″][\/et_pb_menu][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Article Title Section” _builder_version=”4.16″ background_color=”#EAE9E5″ background_enable_image=”off” background_size=”contain” background_position=”bottom_left” custom_margin=”||0px||false|false” custom_padding=”19px||0px||false|false” bottom_divider_height=”40px” bottom_divider_flip=”vertical” background_last_edited=”on|desktop” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ width=”100%” max_width=”1253px” custom_margin=”||||false|false” custom_padding=”9px|2vw||2vw|false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”0.25vw|1vw|1vw|1vw|false|true” custom_padding_tablet=”|7vw||7vw|false|true” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Oswald|500||on|||||” text_text_color=”#862633″ text_font_size=”1.1em” link_font=”||||on|||#2f2f2f|” link_text_color=”#2f2f2f” background_color_gradient_direction=”90deg” custom_margin=”||11px|||” custom_padding=”0px||5px||false|false” border_width_bottom=”1px” border_color_bottom=”#d7d2cb” global_colors_info=”{}”]<\/p>\n

College News\u00a0\u00a0|\u00a0 Quick Read<\/span><\/p>\n

[\/et_pb_text][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.16″ _module_preset=”default” title_font=”|700|||||||” title_font_size=”5.5vw” title_line_height=”1.1em” custom_margin=”||7px|||” title_font_size_tablet=”6.5vw” title_font_size_phone=”8.5vw” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_css_main_element=”align-items: flex-end;” global_colors_info=”{}”][et_pb_image src=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” show_bottom_space=”off” align=”center” module_class=”rowFlexChild” _builder_version=”4.16″ _dynamic_attributes=”src” _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Copy1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”63px||63px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”824px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”15px” global_colors_info=”{}”]<\/p>\n

by Angela Daidone\u00a0 |\u00a0 Winter 2022<\/em><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Jim Klein earned his bachelor of science in business with a minor in marketing from Ramapo College in 1984. His career in the food and confection industry spans more than 40 years and has included sales and management positions with some of the largest companies in the world. Klein currently is the Chief Customer Officer (CCO) for Ferrero USA, whose headquarters are in Parsippany, N.J.<\/p>\n

The Ridgewood resident said he needed to work while going to school and Ramapo was local, so it was the best option for him. \u201cI also had friends who were a little older than me who went to Ramapo. They loved the culture of the school and gave it a high recommendation. It was a great opportunity for me to study and work full-time.\u201d<\/p>\n

His job was in a food store where he met sales reps from companies like Unilever and Proctor & Gamble. There he learned about displays and merchandising the products. He ended up working for Unilever for eight or nine years and later worked for Wrigley Mars for almost 15 years. \u201cI made lateral moves within the company, which proved valuable because I learned so much.\u201d He spent three years in Toronto and joined Ferrero USA as its Chief Customer Officer (CCO) in May 2016.<\/p>\n

As CCO, Klein is a senior vice president of sales and is responsible for 160 employees in the various sales departments that engage with customers in big companies like Walmart, Walgreens, Stop and Shop, ShopRite, etc.<\/p>\n

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\n

\u201cThe one word of advice I have is patience. It\u2019s a continuous learning process …Get the knowledge base and expertise and take the time to learn. Always show good work ethic, demonstrate agility, network, and be effective in your communication. Those are the keys to success.\u201d<\/p>\n<\/blockquote>\n

– Jim Klein ’84<\/h5>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Copy1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”63px||63px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”824px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\u201cFerrero USA<\/a><\/span> is the fastest growing confectioner in the U.S. and the world,\u201d Klein said. \u201cMy chief responsibility is to transform the company\u2019s business model through a transactional and strategic approach. I\u2019ve been able to use that data in how we approach customers by applying the knowledge and expertise I\u2019ve gained over my career.\u201d<\/p>\n

He noted that consumers\u2019 purchasing habits changed, not only during the pandemic but with the increase in online shopping. \u201cCandy is very often an impulse-buying business, so we\u2019ve carefully looked at how consumers\u2019 behavior in the stores have changed. Are they making trips to the stores? Indulging more? There has been an increase in demand and consumption, and definitely an increase in food and beverage sales online. We needed to invest in that space. Ferrero\u2019s e-comm team had to shift from a traditional sales approach to digital and build quickly. As a result, Ferrero USA business in the United States has tripled over the last three years.\u201d<\/p>\n

When asked to offer advice to students looking for a career in sales, he stated, \u201cThe one word of advice I have is patience. It\u2019s a continuous learning process; those lateral moves I made in my career paid off but because I was patient. Join an organization that has a growth trajectory, good brands, a good work culture. Get the knowledge base and expertise and take the time to learn. Always show good work ethic, demonstrate agility, network, and be effective in your communication. Those are the keys to success.\u201d<\/p>\n

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\u2190<\/span><\/strong> Back to Magazine Homepage<\/p>\n

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College News\u00a0\u00a0|\u00a0 Quick Readby Angela Daidone\u00a0 |\u00a0 Winter 2022Jim Klein earned his bachelor of science in business with a minor in marketing from Ramapo College in 1984. 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