{"id":11,"date":"2013-05-20T09:11:03","date_gmt":"2013-05-20T13:11:03","guid":{"rendered":"http:\/\/www.ramapo.edu\/its\/?page_id=11"},"modified":"2026-03-03T08:23:30","modified_gmt":"2026-03-03T13:23:30","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.ramapo.edu\/its\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"

\"A<\/p>\n

The Ramapo IT Help Desk provides support for students, faculty, and staff who need tech assistance. The Help Desk, located on the 4th floor of the Learning Commons, can be reached by phone, email, or in person.<\/p>\n

Hours of Support<\/h3>\n
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Fall \/ Spring<\/b><\/h4>\n<\/div>\n\n\n\n\n
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Monday-Thursday<\/b><\/h4>\n<\/td>\n

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Friday<\/b><\/h4>\n<\/td>\n<\/tr>\n

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8:30 AM – 8:00 PM<\/h4>\n<\/td>\n

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8:30 AM – 6:00 PM<\/h4>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>\n\n
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\nCall Us!
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201-684-7777<\/h4>\n

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<\/i>
\neMail Us!
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helpdesk@ramapo.edu<\/h4>\n

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\nSubmit a help ticket!
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Click here<\/h4>\n

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Quick Links:<\/strong>
\nActivate E-mail<\/a>\u00a0 \u00a0 Important Notes for Password Reset<\/a>\u00a0\u00a0\u00a0Password Change<\/a><\/p>\n

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The Ramapo IT Help Desk, located on the Learning Commons 4th floor, has several ways that you can reach out to us for assistance. This should be the first point of contact for all IT Service requests, so that we can ensure that your issues are logged in the Web Help Desk system, assigned to a service tech, and promptly resolved. For this reason, we ask all help desk requests are assigned a Web Help Desk ticket.<\/p>\n

How to Submit a Web Help Desk Ticket<\/h2>\n

Ways to submit a ticket<\/h3>\n

You can submit a Web Help Desk ticket using any of the following methods:<\/p>\n